Vape Office FAQ / Q&A
General Questions
Q: What is Vape Office?
A: Vape Office is a UK-based online retailer specializing in premium vaping products, including e-liquids, devices, coils, and accessories. We prioritize quality, safety, and customer satisfaction.
Q: Are your products compliant with UK regulations?
A: Absolutely. All our products meet UK legal standards, including TPD (Tobacco Products Directive) compliance for e-liquids and device safety requirements.
Q: What is the legal age to purchase vaping products in the UK?
A: You must be 18 years or older to purchase vaping products in the UK. We verify age during delivery.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship to all UK addresses, including England, Scotland, Wales, and Northern Ireland.
Q: How long does delivery take?
A: Orders are processed within 1-2 business days. Standard shipping takes 2-5 business days. Tracking details are provided via email.
Q: Is shipping free?
Free Shipping Eligibility:
- Enjoy free shipping on orders over £36.99(for regular-priced products).
For orders below these thresholds, standard shipping fees will apply, which will be calculated at checkout.
Sale/special Products:
-
Orders containing sale products are not eligible for free shipping and will incur standard shipping charges.
Returns & Refunds
Q: Can I return a product if I’m unsatisfied?
A: Yes. Unopened, unused products in original packaging can be returned within 14 days for a refund or exchange. Contact us at vapeofficeuk@gmail.com to initiate a return.
Q: What if my product is faulty?
A: Faulty items are covered under warranty. Contact us within 14 days of delivery with order details, and we’ll replace or refund the product.
Q: How long do refunds take?
A: Refunds are processed within 5 business days after we receive the returned item.
Product Information
Q: How should I store e-liquids?
A: Store e-liquids in a cool, dark place away from direct sunlight. Shake well before use.
Q: Are your batteries safe?
A: All devices and batteries meet strict safety standards. Avoid exposing batteries to extreme temperatures or water.
Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Shopify Pay.
Q: Is my payment information secure?
A: Yes! We use SSL encryption and Shopify’s secure checkout system to protect your data.
Age Verification
Q: How do you verify my age?
A: For delivery, recipients may need to show ID to the courier.
Q: Can someone else accept my delivery?
A: Yes, but the recipient must be over 18 and provide valid ID if requested.
Support & Contact
Q: How do I contact customer service?
A: Reach us via:
Email: vapeofficeuk@gmail.com
Promotions & Loyalty
Q: Do you offer discounts for bulk orders?
A: Yes! Contact our wholesale team at vapeofficeuk@gmail.com for bulk pricing.
Q: How can I stay updated on sales?
A: Subscribe to our newsletter or follow us on Instagram for exclusive deals and new product launches.
Need More Help?
Visit our Contact Us page or email vapeofficeuk@gmail.com. We’re here to assist!
Vape Office – Your Trusted Vaping Partner in the UK
